Refund policy

At BADGERS, every product is crafted with precision and intent. To keep things fair for everyone, we follow a 7-day exchange policy and a 48-hour window to report damaged, defective or incorrect items, both counted from the date of delivery. Requests made after these windows cannot be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEMS

If you receive any of the following, report it to us within 48 hours of delivery:

The wrong product
A product that is damaged or torn on delivery
A fabric or material defect
A faulty print or design
A product that is significantly different from what was shown on our website

In these cases, we take full responsibility and will offer a refund or replacement after inspection. Please share clear photos or an unboxing video with your request so we can resolve it quickly.

NON-REFUNDABLE CASES

We do not offer refunds for:

Change of mind
Personal preference
Expectation mismatch (e.g. fabric feel, colour perception). We describe every product in as much detail as possible, though we may make exceptions in some cases at our discretion.
Incorrect size selection

All product details, sizing and fabric descriptions are listed on our website. Please review them before purchasing.

SIZE & FIT ISSUES

If the size doesn't fit, we offer an exchange only (no refund)
Our team will help you find the right size

EXCHANGES

Exchange requests must be made within 7 days of delivery
A maximum of 2 exchanges is allowed per order
Exchanges for a different product are subject to availability. If the new product costs more, the difference must be paid before the exchange is dispatched
Products must be unused, unwashed, and returned with original tags and packaging intact

Items that do not meet these conditions will not be accepted.

CONDITIONS

All requests must include valid proof (images or videos)
Refunds will not be processed if the product has been used, damaged or altered after delivery
If the issue is not from our end, we may offer an exchange instead of a refund, at our discretion

HOW TO START A RETURN OR EXCHANGE

Email us at store.badgers@gmail.com with your order number and photos of the product. If your request is accepted, we'll arrange a pickup or send you a return shipping label with instructions. Items sent back without an approved request will not be accepted.

REFUND PROCESS

We'll notify you once your return has been received and inspected, and let you know whether the refund is approved
Approved refunds are processed to your original payment method within 7–10 business days
Your bank or card provider may take a few extra days to post the refund
If more than 15 business days have passed since approval, please contact us at store.badgers@gmail.com